Terms and definitions

1.1 Service - Internet payment center located at the following Internet addresses for Russian users http://www.astrachange.ru and English-speaking users http://www.astrachange.com respectively.

1.2 User - an individual who wants to use the Service and who has accepted all the rules of the user agreement.

1.3 Services provided – exchange, deposit/withdrawal operations with electronic currencies.

1.4 Electronic currency – a financial obligation between users and a currency exchange provider.

1.5 Payment System - a software product created by a third party, a mechanism of funds accounting and organization of reciprocal payments between users.

1.6 Payment – transfer of funds (electronic currency) from the payer to the recipient.

General statements

2.1 This user agreement hereinafter, the Agreement defines the terms of the service. Before using the service, the user must read and fully accept this agreement. In case of disagreement or partial disagreement with the agreement, you shall not use the service.

2.2 Service is not responsible for violation of the user agreement between the user and electronic payment systems, with which the service works.

2.3 Service is responsible for the funds transferred by the user for exchange or transfer and shall not be liable for any loss as a consequence of disruption of the electronic payment system(s) or other reasons.

2.4 The user is responsible for accuracy of the data provided to get the services.

2.5 Information received from the user cannot be transferred to third parties, unless there is a decision of the appropriate authorities.

2.6 The parties recognize electronic documents, compiled by (means) of WebMoney Transfer legally equivalent to corresponding documents in writing.

2.7 All transactions made with our service, are irreversible since the completion of the transaction.

2.8 In the event of dispute between the user and the service, the maximum amount of compensation from the service cannot exceed the amount provided by the user for exchange or transfer.  In the event of his/her guilt, the user warrants to provide reparation for the damages to this service. All disputes between users and service are resolved through negotiation.

2.9 Service is not responsible for the violation of WebMoney user agreement by the user.

2.10 Service is not responsible for the actions of transfer systems, banks, payment systems and the delay associated with their work.

2.11 Service verifies and stores customer information (bank details, passport details, etc.) as required by law and payment systems.

2.12 Service is not responsible for delays or failures in the process of the transaction caused by force majeure, as well as any case of failure in the telecommunications, computer, electrical and other related systems.

2.13 Service has the right to block funds transfer for an indefinite period for any suspected fraud to determine the true owner of funds.


Service fees

3.1 Fees for the services are set by the Service and may change at any time.

Rules for the provision of services

4.1 During the exchange of WM-currencies, corresponding purses should belong to the same WM-ID. If you exchange money for cash or vice versa, your name in the certificate and the name of the recipient must match. Besides, you must specify the serial number of your passport (for example, KB135796).

4.2 Withdrawal of funds from WebMoney Transfer system to bank payment cards is carried out only after their verification. The card should belong to the person carrying out the withdrawal operation. Service provides transfer/deposit of funds for ongoing operations within 2 (two) banking days, after a fixed and confirmed (in writing, electronically) receipt/deposit of funds.

4.3 Transactions are conducted in banking business hours, unless otherwise agreed in advance, or individually with the user.

4.4. Services are provided by our Company during working hours specified on the site. The service will be provided within no more than 12 hours since the moment we get your money.


Notice of risk.

5.1. Products and services offered are provided not by the order of the person or business operating WebMoney Transfer system. We are an independent company providing services and we independently make decisions about pricing and offers. Businesses, operating WebMoney Transfer system, do not receive commissions or other remuneration for their participation in the provision of services and do not accept any responsibility for our activities.

Certification, conducted by WebMoney Transfer, only confirms our contact information and identity. It’s performed at our request and don’t mean that we are in any way connected with the sales of WebMoney system operators.